Our aim is to provide you with an exceptional level of service throughout your dealings with us. If you feel dissatisfied with any aspect of your experience with us please do not hesitate to contact us on 020 8349 9090.

Alternatively you may wish to write to us at our address or by email to

The Financial Ombudsman Service – provides a scheme for solving disputes in the mortgage industry where it cannot be solved in-house. B M Samuels Finance Group PLC does not subscribe to this scheme and so this will not be available to you for any dealings with this company. B M Samuels PLC falls within the remit of the Financial Ombudsman Service so dealings with this company are covered.

If you are dissatisfied with your dealings with B M Samuels PLC’s response to your complaint or we do not provide a final response within 8 weeks you may have the right to take your complaint to the Financial Ombudsman Service. They will not deal with a complaint unless you have given us the opportunity to resolve it first. You can find out more about the Financial Ombudsman Service and their service by visiting their website.